Recent initiatives

In 2012, the City completed a review of both the conventional and specialized (Handi-Van) systems and has since implemented a number of the study's recommendations.

Handi-van Review (2016)

Resulted in increased service hours, additional staff resources for reservations, updated operating policies, and the introduction of a pilot community bus route.

Fleming U-Pass (2016/2017)

Introduced two full-day express routes serving college:

• Route 1 - Sept 2016
• Route 2 ­ Sept 2017

Ridership increased from 10,000 per month in 2016 to 119,000 per month in 2018.

Transit Terminal Renovations (2016)

Customer waiting area, interior staff areas, drivers' room, dispatch centre were all completely renovated - accessibility improvements incorporated.

Statutory Holiday Service

Started in 2016 - operate Sunday schedule each Statutory Holiday except Christmas Day and New Years Day (includes New Year's Eve). Statutory holiday service has experienced 2,500 to 3,000 passengers each day on average.

Community Bus - Phase 1 (2018)

• New fully-accessible service launched in March 2018
• Approximately l ,000 riders per month
• Relief to Handi-Van being provided

100% Fully-Accessible Fleet