2024 Budget Survey - What We Heard - Service delivery
Survey participants were asked to rate municipal services based on how well they think the municipally-funded services are being delivered by indicating their response using the following scale: very satisfied, satisfied, neutral/neither satisfied nor dissatisfied, dissatisfied, and very dissatisfied. The following categories received the most very satisfied and satisfied responses:
- Garbage and landfill
- Sewers, water, stormwater management
- Recycling
- Fire prevention, police, paramedics
- Providing access to recreation facilities and delivering recreational programming
| Please rate the following municipal services based on how well you think they are being delivered | Very satisfied | Satisfied | Neutral/neither satisfied nor dissatisfied | Dissatisfied | Very dissatisfied |
|---|---|---|---|---|---|
| Sewers, water, stormwater management |
60 | 205 | 121 | 13 | 12 |
| Fire prevention, police, paramedics |
60 | 176 | 120 | 45 | 11 |
| Arts, culture, and heritage (e.g. libraries, museums, art galleries, heritage preservation and associated programs) |
35 | 114 | 124 | 94 | 41 |
| Garbage and landfill |
39 | 232 | 101 | 34 | 5 |
| Recycling |
36 | 213 | 110 | 42 | 6 |
| Providing access to recreation facilities and delivering recreational programming (e.g. arenas, sport fields, and swimming lessons) |
35 | 186 | 149 | 35 | 4 |
| Providing and maintaining parks and green spaces |
30 | 180 | 106 | 71 | 22 |
| Enabling affordable housing |
7 | 26 | 67 | 132 | 177 |
| Permits, inspections, and enforcement (including building permits for renovations, business licences, etc.) |
14 | 85 | 268 | 29 | 11 |
| Social services (e.g. client program and supports, costs to deliver financial assistance, homelessness services, and children's services) |
8 | 46 | 112 | 125 | 118 |
| Planning for and managing residential, commercial and industrial development |
14 | 65 | 231 | 71 | 25 |
| Providing active transportation infrastructure for walking and cycling (e.g. trails, sidewalks and cycling lanes) |
24 | 136 | 124 | 92 | 32 |
| Providing transportation infrastructure for transit and vehicles (e.g. roads and bridges) |
19 | 87 | 142 | 98 | 63 |
| Environmental protection, support for green projects (e.g. grants, waste reduction programs, low-impact development, energy efficiency) |
14 | 71 | 175 | 114 | 35 |
| Managing tax dollars |
15 | 63 | 174 | 87 | 68 |
| Promoting economic development (i.e. public, business and non-governmental sector partners working collectively to better conditions for economic growth and employment generation) |
20 | 66 | 235 | 60 | 25 |
| Providing information, customer service, and public engagement (e.g. responding to phone calls and emails in a timely manner, holding public consultation meetings, sharing information on website) |
23 | 110 | 206 | 51 | 18 |
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